Refund policy

Returns & Refunds

We want customers to be satisfied with the products and services they receive from Eros Precision. Because many of our services permanently modify customer-owned components, different policies apply to standard products and custom work.

Custom & Machining Services

All custom machining, porting, engraving, stippling, and other permanently modified components are final sale once work has begun.

Because these services permanently alter a component, they cannot be returned or refunded because of a change of mind, aesthetic preference, or decision not to use the component.

Customer-Approved Designs

Customers are responsible for reviewing and approving requested engraving text, artwork, placement, spelling, and other customization details before work begins.

Once engraving or machining has begun, the work cannot be reversed.

Eros Precision Errors

If you believe Eros Precision made an error in performing the service you ordered, contact us promptly.

We will review the issue and, when appropriate, work with you toward a reasonable resolution.

Products

Unused, non-customized products may be eligible for return subject to the return conditions displayed with the product or communicated at the time of purchase.

Shipping charges are generally non-refundable unless the return results from an error by Eros Precision.

Contact

Questions regarding a return or service issue can be sent to:

info@erosprecision.com